I can’t print!
I wish I had a dollar for every time I had to help a person with a printing problem.
I can’t find my file.
“I know I saved it somewhere, but I don’t know where and I can’t remember what the file was named. I think I was using Word.”
How do I do this?
“I don’t have time to read the instructions, read a book, or take a course. Just tell me everything you know that you spent years learning about this subject – in 5 minutes.”
Here’s the solution (instead of here’s the problem).
“We need a whole new system to…”
I need a new computer (aka – my computer is too slow).
“I need to have 15 applications running at the same time to listen to music, watch YouTube, Facebook, e-mail, chat, … Oh, plus I might need to run this application that is my actual job.”
The system is down.
The person next to me is not having any problems, but for some reason my machine doesn’t work, so the entire system is down.
This is not “User Friendly”
“I would like the application to do my job for me so that I can spend more time getting paid to talk with my friends.”